The Box Office phone lines (01243 781312) are currently operating on a reduced schedule, generally from 11am - 3pm, when our online chat facility is also available via our website. Outside those hours, you can call 01243 781312 and leave a message, and we will endeavour to respond within 48 hours. Alternatively, you can email firstname.lastname@example.org. The Box Office is currently a reduced team, so we would appreciate your patience.
We do not charge booking fees or for using a credit card. If you are having trouble with your online booking please call the Box Office on 01243 781312 (opening hours above). Alternatively visit our Online booking support page for downloadable and video guides.
We accept MasterCard, Visa and Maestro. Cheques are payable to Chichester Festival Theatre. We also accept SOLT theatre tokens and Chichester Festival Theatre gift vouchers. Please note SOLT theatre tokens are not redeemable online.
For all performances, E-tickets will be sent by email. These do not have to be printed - you can show them on your smartphone for us to scan on entry. Please ensure the brightness is turned up for the scanners to read the QR code. If you can't find your e-tickets, just login to your account and click on E-TICKETS to download a copy.
In order to reduce queueing and minimise contact, we are not offering the option to collect tickets from the Box Office. For customers without an email address, paper tickets will be sent by post one week prior to the performance.
Refunds, returns and exchanges
Tickets may be exchanged for another performance of the same production, on condition that we receive the tickets at least 48 hours before the performance (7 days for group bookings). In the unlikely event that the performance you have booked for is cancelled or rescheduled, or is abandoned when less than half of the performance has taken place, you are entitled to a refund of the price paid. For full details, including specific terms relating to COVID-19, please view our terms and conditions.
If you wish to view seating plans of the auditoria prior to booking they can be viewed here.
Full terms and conditions can be viewed here.
Only one reduction applies per ticket, and all discounts are subject to availability and at the discretion of the Box Office. CFT reserves the right to limit or vary advertised pricing and discounts. ID must be shown where relevant. CFT reserves the right to make any alteration to the advertised programme which may be rendered necessary by unavoidable cause. Latecomers cannot be guaranteed access to the auditoria until a convenient break in the performance. Children under 16 must be accompanied by an adult. Children under the age of four, including babes in arms, will not be admitted to the auditorium, unless a production is advertised as a family show suitable for young children of that age. Tickets cannot be refunded once purchased. See full terms and conditions of sales.