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Terms and conditions

These Terms and Conditions will be updated as and when appropriate, and you should check this page from time to time to take notice of any changes we have made, as they are binding.

To ensure the health, safety and wellbeing of our staff, artists and audience, we have put a number of COVID-safety measures in place, following Government guidance for theatre attendance at all times. 


Tickets

All tickets and discounts are subject to availability. Chichester Festival Theatre (CFT) reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Discounts and offers apply to full price tickets only with a maximum of one discount per ticket. For full details of current ticket prices please visit our pricing information page.

Please check carefully the date and time of your booking(s) as mistakes cannot be rectified at a later date.

The Management reserves the right to make any alterations to the advertised programme which may be rendered necessary by unavoidable cause.

Right of admission is reserved; if purchasing concessions or tickets which require identification we recommend that you bring relevant ID on the night of the performance.

CFT reserves the right to place restrictions on the number of tickets purchased and to enforce this if you purchase more tickets over multiple transactions.

CFT reserves the right to refuse to sell tickets to anyone they believe to be purchasing for the purposes of resale. Unless given express permission by CFT, tickets may not be resold or transferred for profit or commercial gain. To do so will render tickets void and the holder will be refused entry.

In order to book tickets online, you will need to click a box to confirm your acceptance of these terms and conditions of sale. If you don't accept these terms, you will not be able to order tickets from our website.

All completed orders will be confirmed by email to the email address given while booking. If you do not receive a confirmation email within 24 hours, please log in to your account and check that the booking appears under ‘Orders’ as expected, or call the Box Office on 01243 781312 to confirm. Please check your tickets immediately upon receipt, as we cannot guarantee that mistakes can be rectified at a later time.

For all performances, E-tickets will be sent by email. These do not have to be printed - you can show them on your smartphone for us to scan on entry. Please ensure the brightness is turned up for the scanners to read the QR code.

In order to reduce queueing and minimise contact, we are not offering the option to collect tickets from the Box Office. For customers without an email address, paper tickets will be sent by post one week prior to the performance. 

To facilitate social distancing, we have reduced the number of seats offered for sale. Available seats are arranged in fixed ‘bubbles’ of 1-6 seats, and each is at least one metre away from the next. All seats in a bubble must be bought in one transaction - it is not possible to purchase only some of the seats within groupings.

 You can only book tickets within these bubbles for people in your own household support bubble, ie those with whom you are living or have formed a support bubble. If this does not apply to your group then you should book tickets separately to ensure social distancing.

 We are supporting the NHS Test and Trace service in a bid to reduce the spread of infection and to save lives. As part of the booking process you will be asked to provide your contact telephone number, and to confirm this can be shared for the purposes of the Test and Trace service. All information collected for Test and Trace will remain securely on our ticketing system, and will not be used once 21 days have elapsed after the event.

Your visit

Your E-tickets, and booking confirmation, will show your allocated arrival time. We ask you not to approach the building before this time slot.

On arrival, please check your tickets for the Door number, and follow the large external signage to the entry point.

Contactless temperature checks will be carried out at point of entry, and hand sanitising stations are positioned throughout the building. If your temperature is 37.8C or higher, you and those in your group will not be allowed to enter and the face value of your tickets will be refunded or exchanged.

In line with Government guidance, face coverings should be worn throughout your visit to the Theatre. You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. Please inform our Front of House staff on arrival if this is the case.

Please keep your belongings to a minimum and with you at all times. Our Cloakrooms will not be available.

Our Bars and Café will be open during your visit. Transactions will be cashless and paperless, and one-way systems will be in place. Please remember to respect social distancing when queueing.

Refunds due to COVID-19

In the event of a performance being cancelled due to COVID-19 we will offer all bookers the option of a full refund.

If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know by calling 01243 781312 or emailing box.office@cft.org.uk and we will be happy to offer you credit for future bookings, valid for two years. This must be done no later than 6pm on the evening prior to the performance.

Please do not attend if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

We hope you have an enjoyable visit but if you do have any concerns, members of staff will be on hand to help you.

Please refer to the full terms and conditions of sale . The specific points above supersede those within the wider terms and conditions.

Refunds, returns and exchanges

Tickets may be exchanged for another performance of the same production (subject to availability), on condition that we receive the tickets at least 48 hours before the performance (7 days for group bookings). An exchange fee of £1.50 per ticket will be charged (free for Friends). Please note that it is not possible to exchange tickets for tickets being offered for resale (see below). Please telephone 01243 781312 or email box.office@cft.org.uk to arrange an exchange. Tickets must be returned to the Box Office before the exchange of tickets can take place.

For productions in the Festival and Minerva Theatres we offer a refund protection service from Booking Protect so you can apply for a refund should you, or anyone in your party, be unable to attend the show due to adverse weather, injury, illness, burglary or fire at your residence, breakdown or relocation for work. Click here to read Booking Protect Terms and Conditions.

In the event that CFT or the relevant Third Party is unable to perform on the date(s) agreed because the performance in question is no longer available or viable, or is abandoned when less than half the performance has taken place, CFT will refund to you the face value of the tickets purchased (excluding any delivery charges, Booking Protect costs or ancillary expenditure incurred). Where a performance has been cancelled or abandoned when more than half of the performance has taken place CFT may, in its discretion (and provided any relevant Third Party agrees), refund to you the face value of the tickets purchased (excluding any delivery charges or ancillary expenditure incurred). 

In the event that CFT is unable to perform or deliver a session or event on the date(s) agreed because an event is no longer available or must be abandoned, CFT will endeavour to reschedule the affected session(s), we will inform you of this as soon as possible. If you are unable to make the rescheduled date, or should rescheduling not be possible, we will issue a full refund for the event / session (excluding any delivery charges, Booking Protect costs or ancillary expenditure incurred). For these purposes an event or session shall not be treated as abandoned if it is discontinued after one half of the event or session has been completed.

In the event that CFT is unable to perform on the date(s) agreed because an outdoor performance is no longer available or not viable due to (but not limited to) adverse weather, we will endeavour to contact you as soon as possible in order to offer a refund (excluding any delivery charges or ancillary expenditure incurred), exchange, or credit held at CFT for twelve months. 

Refunds will only be paid to the person who purchased the tickets, and to the payment method originally used. We will endeavour to contact you as soon as possible using the details provided at the time of booking, or that we hold for you on our database. It is your responsibility to update us of any changes in contact details. 

As the Management reserves the right to make any alterations to the advertised programme which may be rendered necessary by unavoidable cause, no refunds will be given in the event that a named performer is unable to appear.

Resales

If the production is sold out, we can accept tickets for resale. However we do not guarantee that tickets can be sold and CFT reserves the right to sell other seats before resales. If successful, we will arrange a refund for the face value of the ticket minus 10% handling charge. While operating with a reduced capacity in the Festival Theatre due to COVID-19, we can only accept tickets for resale if all tickets within a Household Bubble are returned. We cannot resell partial Household Bubbles. It is not possible to exchange other tickets for tickets being offered for resale.

Force Majeure

We will not be liable for any failure to perform, due to Events outside of our reasonable control (Force Majeure). Such events includes any act, Event, omission or accident beyond our reasonable control and includes such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things. If we have to cancel a performance or abandon it part way through due to such events, our obligations to you are deemed to be suspended for the period that the Force Majeure Event continues. 

We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.


Prologue

Prologue tickets can only be used by 16-30 year olds. When your ticket is scanned at the performance, you must show with a valid ID (one per Prologue ticket) as proof of age. We accept a valid passport, driver’s licence, birth certificate or a PASS-approved card. You can book up to two tickets (subject to availability), but every person in your group must be within the 16-30 age range on the date of the performance and must present suitable ID when presenting their ticket.

Prologue tickets are non-transferable, cannot be used by anyone outside of this age group and cannot be upgraded to full price or other concessionary tickets. We reserve the right to refuse admission if these tickets have been incorrectly purchased.

Friends

As part of the Friends membership, tickets may be exchanged for another performance of the same production, on condition that the tickets are returned to the Box Office at least 48 hours before the performance (subject to availability, no refunds are available) with no charge. Only in exceptional circumstances and at the discretion of the Box Office Manager, will credit notes be issued.

Benefactors, Commissioning Circle and Festival Player Members

For ticket bookings, Benefactors, Festival Players £500+ and £1000+ and Commissioning Circle members should contact the Development Department in the first instance as per your designated account manager. Festival Player £250+ members should contact the Box Office on 01243 781312.

  1. Tickets may be returned for account credit up to one week before a performance. After this time, account credit is subject to the successful resale of those returned tickets. If a successful resale is made, the amount can also be donated to Chichester Festival Theatre.
  2. Tickets for Festival productions may be exchanged for another performance within the same Festival up to 48 hours* before a performance, subject to availability.
  3. Tickets for Winter productions may be exchanged for another performance of the same production up to 48 hours* before a performance, subject to availability. 
  4. Priority booking:
    1. The Development Department will notify Benefactors and Members of any applicable priority booking period ahead of time.
    2. All tickets must be paid for in full before public booking commences. The Management reserves the right to release any tickets on reserve that have not been paid for by this time.

 *Festival Players £1000+ can exchange up to 24 hours before the performance, subject to availability.

Delivery of tickets

For all performances, E-tickets will be sent by email. These do not have to be printed - you can show them on your smartphone for us to scan on entry. Please ensure the brightness is turned up for the scanners to read the QR code.

In order to reduce queueing and minimise contact, we are not offering the option to collect tickets from the Box Office. For customers without an email address, paper tickets will be sent by post one week prior to the performance. 



Safety and Enjoyment

Latecomers and those seeking re-admittance cannot be guaranteed access to the auditoria until a convenient break in the performance. Please note, due to the layout of the Minerva Theatre, this may not be until the interval.

Smoking inside the buildings is prohibited, as is taking of photographs and use of recording equipment.

Mobile devices must be on silent with vibrate disabled when inside the auditoria or switched off.

In accordance with our licence, it is not possible to transfer from a wheelchair to a Theatre seat, without the prior consent of the House Manager.

Due to the unique thrust stage in both auditoria, some of the side seating may not offer a full and unrestricted view of the performance - please contact the Box Office for confirmation. 

At some performances we may take photographs or record film for archive, publicity or marketing purposes. We will always place signage in the area if there is a photographer or filmmaker present. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and its use in archive, publicity, marketing and possible subsequent broadcasts/publication. 

Chichester Festival Theatre does not permit dogs into the Theatres, foyers, café or restaurant spaces, with the exception of assistance dogs. For shorter visits, fastening rings are provided outside alongside water bowls.

Chichester Festival Theatre cannot be held responsible for the loss or damage to your personal property whilst at the venue.

Drinks are not permitted to be taken into the auditoria in glasses. Plastic cups are available from the bar for any cold drinks and may be taken in.

Any aggressive or abusive behaviour directed towards our staff will not be tolerated. We consider abusive language (whether verbal or written) including threats, personal verbal abuse, derogatory remarks, rudeness, inflammatory statements, remarks of a racial or discriminatory nature and unsubstantiated allegations to be abusive behaviour.

Children under the age of four

Children under the age of four, including babes in arms, will not be admitted to the auditorium. Exceptions to this rule can only be made if Chichester Festival Theatre advertises the production as a family show suitable for young children of that age, in which case the advertised ticket prices and concessions will apply. Please check with the Box Office or the show pages on the website for recommended age guidance on productions.

Security

We may conduct random bag searches on performance and non-performance days.

Large bags (measuring over 40cm x 30cm x 15cm) cannot be taken into the auditoria but may now be left in the cloakroom providing you allow a security search of the bag. If you do not permit a search to be undertaken, unfortunately we cannot admit you to the performance or event. 

We hope these measures do not impact on the enjoyment of your visit.



Website

The copyright in the material contained in Chichester Festival Theatre's web site belongs to CFT except where it is stated otherwise. All rights are reserved by CFT. Except solely for your own personal and non-commercial use in accordance with the law, no part of this web site may be copied, performed, published, broadcast or adapted in any other medium without the prior written permission of CFT.

Chichester Festival Theatre’s website may contain links to websites operated by parties other than us. The operation of such websites is outside our control and you proceed at your own risk.



Memberships


Friends Membership

Duration and activation of Friends membership

Friends membership lasts for one year from the date of purchase. The price of membership will be quoted on our website and may be subject to change.

Memberships purchased online, over the phone or via the Box Office are live with immediate effect. Memberships purchased by Direct Debit are active within 24 hours of when the membership was purchased.

Membership correspondence will be communicated to you by email or second class post. Once processed and/or posted, we will assume that you have received your confirmation letter. Please contact the Friends Office if you have not received it within 14 days of your membership becoming active.

Membership use

Memberships are for personal use only and are not intended for businesses or transferable to another person.

Gift Aid

We cannot currently claim Gift Aid on any portion of the Friends membership fee.

Gift memberships

Friends membership can be purchased as a gift. Please purchase online, or contact the Friends Office if you would like more information.

Renewals

We will contact you in the month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to renew your membership.

Direct Debits

Direct Debits are taken on the last working day of the month. All Chichester Festival Theatre memberships are annual. If you cancel your Direct Debit before paying your annual membership fee in full, Chichester Festival Theatre will return and refund any tickets purchased that had benefits associated with the membership applied to them. This includes those purchased within the membership’s priority booking period, and / or if they received membership-related discounts.

For membership renewals via Direct Debit, we will give you a minimum of 10 days’ notice of your next payment. If your Direct Debit payment is rejected or cancelled, we will contact you to arrange alternative payment.

Conditions of refunds of membership

If you change your mind about becoming a Friend, you may request a refund if you notify the Friends Office in writing within 14 days, provided you have not used any of the benefits associated with the membership, including priority booking and / or discounts. If you have accessed any of the benefits associated with the membership a refund will not be granted.

Further conditions

We reserve the right to amend the Terms and Conditions of the Friends membership at any time.


Festival Player Membership

Duration and activation of membership

Membership lasts for one year from the date of purchase.

Memberships purchased online, over the phone or via the Box Office are live with immediate effect. Memberships purchased by Direct Debit are active within 24 hours of when the membership was purchased.

Membership correspondence will be communicated to you by email or posted out second class post. Once processed and/or posted, we will assume that you have received your confirmation letter. Please contact the Development Department if you have not received it within 14 days of joining.

Membership use

Memberships are for personal use only and are not intended for businesses. For our range of corporate partnership options please click here.

Gift Aid and VAT

Festival Player membership fees are split between a benefit portion and a donation. The donation portion is a suggested amount to which Gift Aid provisions apply, but you may purchase the benefits separately if you prefer to not make a philanthropic donation. Alternatively, you may also choose to give the entire amount of your membership as a pure donation and with no complimentary benefits expected in return, in which case Chichester Festival Theatre would be able to claim Gift Aid on the entire amount, subject to the completion of a Gift Aid declaration.

Please note if you would like to make your donation via CAF or via a charitable foundation and take up benefits, payment must be made separately for the benefit portion of your membership.

The benefit portion of the fee represents the cost of the benefit and is inclusive of VAT. There is no VAT on the donation portion.

Gift memberships

All levels of Festival Player membership can be purchased as a gift. Please contact the Development Department if you would like more information. Gift Aid provisions will not apply to gift memberships.

Renewals

We will contact you approximately one month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to renew your support.

If you choose to make your annual membership donation by Direct Debit, we will give you approximately 14 days’ notice of your next Direct Debit charge and automatically renew your support for 12 months and collect the monies, unless you notify us otherwise in writing before the date of renewal. If you pay in quarterly or monthly Direct Debit instalments, you will receive a breakdown of your payments schedule at the beginning of the year of membership. Likewise, this will be automatically renewed at the end of the membership year, with 14 days’ notice from us, unless you notify us otherwise in writing before the date of renewal. If your Direct Debit payment is rejected or cancelled we will contact you to arrange alternative payment.

Direct Debits 

Direct Debits are taken on the last working day of the month. All Chichester Festival Theatre memberships are annual. If you cancel your Direct Debit before paying your annual membership fee in full, Chichester Festival Theatre will return and refund any tickets purchased that had benefits associated with the membership applied to them. This includes those purchased within the membership’s priority booking window, and / or if they received membership-related discounts.

For membership renewals via Direct Debit, we will give you a minimum of 10 days’ notice of your next payment. If you pay your membership in monthly instalments we will provide you with a schedule of your payments for the next 12 months prior to your renewal date. If your Direct Debit payment is rejected or cancelled, we will contact you to arrange alternative payment.

Conditions of refunds of membership

If you change your mind about becoming a Festival Player, you may request a refund if you notify CFT in writing within 14 days, provided you have not used any of the benefits associated with the membership, including priority booking and / or discounts. If you have accessed any of the benefits associated with the membership a refund will not be granted.

Donations

Pure donations do not include any benefits. Please contact the Development Department if you have made a donation and would like to convert it into a membership.

Further conditions

We reserve the right to amend the Terms and Conditions of Festival Player memberships at any time. We will give Festival Player members 14 days’ notice of any changes to these Terms and Conditions.


Commissioning Circle Membership

For full terms and conditions in relation to Commissioning Circle membership please email eleanor.blackham@cft.org.uk or call 01243 812874.



Third Party events

On occasion Chichester Festival Theatre acts as a ticket agent to sell tickets on behalf of another company, organisation or promoter. Once purchased, tickets for third party events cannot be exchanged, returned or resold. Any enquiries relating to third party events should be directed to the relevant organisation.

Current third party events being sold by Chichester Festival Theatre:

Chichester Chamber Concerts

We share your name and telephone number with Chichester Chamber Concerts. If you book for an event that requires additional information sent in advance we may also share your email address. This data can only be used for them to contact you about a purchase you have made for one of their events, not for marketing purposes.

For Chichester Chamber Concerts contact details please click here.



Data Protection

Chichester Festival Theatre takes the privacy of customers very seriously.

We store your contact details on a secure database in order to fulfil your order and send you information and offers relating to Chichester Festival Theatre, which may include information on fundraising activities.

Our privacy policy is available here.



Contact and Complaints

If you need to contact Chichester Festival Theatre or wish to complain you can do so by using one of the following methods:

For Festival Players, Commissioning Circle and Benefactors:

development.team@cft.org.uk          

01243 812908 (weekdays 10-6)

For Friends:

friends@cft.org.uk

All other queries:

marketing@cft.org.uk

Alternative Dispute resolution

If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.

You can reach STAR on 01904 234 737,(10am-5pm Monday to Friday), or by email; info@star.org.uk

If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers, PO Box 708 St Leonard's Place, York YO1 0GT


Whilst Chichester Festival Theatre has made every effort to ensure that all information, including ticket prices and performance times, contained within this website is correct at the time of going live, to the extent permitted by law Chichester Festival Theatre shall not be liable to any person for any loss or damage whatsoever, which may arise from any reliance upon, the use of or any dealings with any of the information contained in this website.

The Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from this web site or any information contained in it.