Terms and conditions

Tickets

All tickets and discounts are subject to availability. Chichester Festival Theatre (CFT) reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Discounts and offers apply to full price tickets only with a maximum of one discount per ticket. For full details of current ticket prices please visit our pricing information page.

Please check carefully the date and time of your booking(s) as mistakes cannot be rectified at a later date.

The Management reserves the right to make any alterations to the advertised programme which may be rendered necessary by unavoidable cause.

By purchasing a ticket, you consent to being filmed and/or photographed by CFT staff or contractors employed for this purpose on occasion.

Right of admission is reserved; if purchasing concessions or tickets which require identification we recommend that you bring relevant ID on the night of the performance.

CFT reserves the right to place restrictions on the number of tickets purchased and to enforce this if you purchase more tickets over multiple transactions.

CFT reserves the right to refuse to sell tickets to anyone they believe to be purchasing for the purposes of resale. Unless given express permission by CFT, tickets may not be resold or transferred for profit or commercial gain. To do so will render tickets void and the holder will be refused entry.

Refunds, returns and exchanges

Tickets cannot be refunded. However, tickets may be exchanged for another performance of the same production, on condition that we receive the tickets at least 48 hours before the performance (7 days for group bookings). An exchange fee of £1 per ticket will be charged. Please note that it is not possible to exchange tickets for tickets being offered for resale (see below). Please telephone 01243 781312 or e-mail box.office@cft.org.uk to arrange an exchange. Tickets must be returned to the Box Office before the exchange of tickets can take place.

Returns/Resales

If the production is sold out, we can accept tickets for resale. However we do not guarantee that tickets can be sold and CFT reserves the right to sell other seats before resales. If successful, we will arrange a refund for the face value of the ticket minus 10% handling charge. It is not possible to exchange other tickets for tickets being offered for resale.

Prologue

Prologue tickets can only be used by 16-25 year olds and must be collected from Box Office from one hour before the performance with a valid ID (one per ticket) as proof of age. We accept a valid passport, driver’s licence, birth certificate or a PASS-approved card. You can book up to two tickets (subject to availability), but every person in your group must be within the 16-25 age range on the date of the performance and must present suitable ID when collecting their ticket.

Prologue tickets are non-transferable, cannot be used by anyone outside of this age group and cannot be upgraded to full price or other concessionary tickets. We reserve the right to refuse admission if these tickets have been incorrectly purchased.

Friends

As part of the Friends membership, tickets may be exchanged for another performance of the same production, on condition that the tickets are returned to the box office at least 24 hours before the performance (subject to availability, no refunds are available) with no charge. Only in exceptional circumstances and at the discretion of the Box Office Manager, will credit notes be issued.

Benefactors, Commissioning Circle and Festival Player Members

For ticket bookings, Benefactors, Festival Players £500+ and £1000+ and Commissioning Circle members should contact the Development Department in the first instance as per your designated account manager. Festival Player £250+ members should contact the Box Office on 01243 781312.

  1. Tickets may be returned for account credit up to one week before a performance. After this time, account credit is subject to the successful re-sale of those returned tickets. If a successful resale is made, the amount can also be donated to Chichester Festival Theatre.
  2. Tickets for Festival productions may be exchanged for another performance within the same Festival up to 24 hours before a performance, subject to availability.
  3. Tickets for Winter productions may be exchanged for another performance of the same production up to 24 hours before a performance, subject to availability.
  4. Priority booking:
    1. The Development Department will notify Benefactors and Members of any applicable priority booking period ahead of time.
    2. All tickets must be paid for in full before public booking commences. The Management reserves the right to release any tickets on reserve that have not been paid for by this time.

Delivery of tickets

Postage, at £1.50 per order, is only available for addresses within the United Kingdom. Please note that postage will not appear as a delivery option if proof of ID is required to collect the tickets.

Tickets can be emailed to you free of charge as a PDF document with one ticket per page by selecting the Print at Home option.

Tickets can be collected free of charge from the Box Office during opening hours, and can be collected prior to the performance but please allow extra time.


Safety and Enjoyment

Latecomers cannot be guaranteed access to the auditoria until a convenient break in the performance.

Smoking inside the buildings is prohibited, as is taking of photographs and use of recording equipment.

Mobile devices must be on silent with vibrate disabled when inside the auditoria or switched off.

In accordance with our licence, it is not possible to transfer from a wheelchair to a Theatre seat.

Due to the unique thrust stage in both auditoria, some of the side seating may not offer a full and unrestricted view of the performance - please contact the Box Office for confirmation. 

Chichester Festival Theatre does not permit dogs into the Theatres, foyers, café or restaurant spaces, with the exception of assistance dogs. For shorter visits, fastening rings are provided outside alongside water bowls.

Chichester Festival Theatre cannot be held responsible for the loss or damage to your personal property whilst at the venue.

Children under the age of four

Children under the age of four, including babes in arms, will not be admitted to the auditorium. Exceptions to this rule can only be made if Chichester Festival Theatre advertises the production as a family show suitable for young children of that age in which case the advertised ticket prices and concessions will apply. Please check with the Box Office or the show pages on the website for recommended age guidance on productions.

Security

Following recent events, we have made some changes to our security policy. Large bags (measuring over 40cm x 30cm x 15cm) can no longer be taken into the auditoria but may now be left in the cloakroom providing you allow a security search of the bag. If you do not permit a search to be undertaken, unfortunately we cannot admit you to the performance or event. We hope these measures do not impact on the enjoyment of your visit.


Website

The copyright in the material contained in Chichester Festival Theatre's web site belongs to CFT except where it is stated otherwise. All rights are reserved by CFT. Except solely for your own personal and non-commercial use in accordance with the law, no part of this web site may be copied, performed, published, broadcast or adapted in any other medium without the prior written permission of the CFT.

Chichester Festival Theatre’s website may contain links to websites operated by parties other than us. The operation of such websites is outside our control and you proceed at your own risk.


Memberships

Friends Membership

Duration and activation of Friends membership

Friends membership lasts for one year from the date of purchase. The price of membership will be quoted on our website and may be subject to change.

Memberships purchased online, over the phone or via the Box Office are live with immediate effect.

Memberships purchased by Direct Debit are active from the last working day of the month in which the membership was purchased.

Membership correspondence will be posted out to you by second class post. Once processed and posted, we will assume that you have received your confirmation letter. Please contact the Friends Office if you have not received it within 14 days of your membership becoming active.

Membership use

Memberships are for personal use only and are not intended for businesses or transferable to another person.

Membership benefits

  • Priority booking ahead of general public
  • Festival discounts
  • Free ticket exchange
  • Exclusive events programme including monthly Friends Fridays
  • Friends E-Newsletters

Social events exclusive to Friends may cost extra and places are subject to availability on a first come first served basis.

A member can use benefits to which a member is entitled for their partner or household as long as the member makes the booking.

Chichester Festival Theatre reserves the right to amend these benefits at any time.

Gift Aid

We cannot currently claim Gift Aid on any portion of the Friends membership fee.

Gift memberships

Friends membership can be purchased as a gift. Please purchase online, or contact the Friends Office if you would like more information.

Renewals

We will contact you in the month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to renew your membership.

Direct Debits

Direct Debits are taken at the end of each month. Since a Friends membership is only active from the date that monies are received, if you choose to set up a Direct Debit to pay for your membership, your membership will be activated on the date the Direct Debit is received by CFT.

For membership renewals via Direct Debit, we will give you approximately 14 days’ notice of your next charge and automatically renew your support for 12 months and collect the monies, unless you notify us otherwise in writing before the date of renewal. If your Direct Debit payment is rejected or cancelled we will contact you to arrange alternative payment.

Conditions of refunds of membership

If you change your mind about becoming a Friend, you may request a refund if you notify the Friends Office in writing within 14 days, provided you have not used any of the benefits associated with the membership, including priority booking and/or discounts. If you have accessed any of the benefits associated with the membership a refund will not be granted.

Further conditions

We reserve the right to amend the Terms and Conditions of the Friends membership at any time.

Festival Player Membership

Duration and activation of membership

Membership lasts for one year from the date of purchase.

Memberships purchased online, over the phone or via the Box Office are live with immediate effect. Memberships purchased by Direct Debit are active from the last working day of the month in which the membership was purchased.

Membership correspondence will be posted out to you by second class post. Once processed and posted, we will assume that you have received your confirmation letter. Please contact the Development Department if you have not received it within 14 days of joining.

Membership use

Memberships are for personal use only and are not intended for businesses. For our range of corporate partnership options please click here.

Membership benefits

Festival Player memberships at Chichester Festival Theatre are philanthropic in nature and help support our fundraising efforts. Each level of giving offers a range of benefits in return for this generous support.

Festival Player £250+ benefits

  • Advance priority booking (online)
  • Pre-Festival launch event with Directors
  • Acknowledgement on CFT website

Festival Player £500+ benefits

As above plus:

  • Personal account management including tickets
  • Event with Artistic teams, Creative teams or Board

Festival Player £1000+ benefits

As above plus:

  • Acknowledgement in Festival programmes
  • Invitation to exclusive Festival evening

Chichester Festival Theatre reserves the right to amend these benefits at any time. For more information on priority booking and ticketing terms and conditions, please see above.

Gift Aid and VAT

Festival Player membership fees are split between a benefit portion and a donation. The donation portion is a suggested amount to which Gift Aid provisions apply, but you may purchase the benefits separately if you prefer to not make a philanthropic donation. Alternatively, you may also choose to give the entire amount of your membership as a pure donation and with no complimentary benefits expected in return, in which case Chichester Festival Theatre would be able to claim Gift Aid on the entire amount, subject to the completion of a Gift Aid declaration.

Please note if you would like to make your donation via CAF or via a charitable foundation and take up benefits, payment must be made separately for the benefit portion of your membership.

The benefit portion of the fee represents the cost of the benefit and is inclusive of VAT. There is no VAT on the donation portion.

Gift memberships

All levels of Festival Player membership can be purchased as a gift. Please contact the Development Department if you would like more information. Gift Aid provisions will not apply to gift memberships.

Renewals

We will contact you approximately one month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to renew your support.

If you choose to make your annual membership donation by Direct Debit, we will give you approximately 14 days’ notice of your next Direct Debit charge and automatically renew your support for 12 months and collect the monies, unless you notify us otherwise in writing before the date of renewal. If you pay in quarterly or monthly Direct Debit instalments, you will receive a breakdown of your payments schedule at the beginning of the year of membership. Likewise, this will be automatically renewed at the end of the membership year, with 14 days’ notice from us, unless you notify us otherwise in writing before the date of renewal. If your Direct Debit payment is rejected or cancelled we will contact you to arrange alternative payment.

Conditions of refunds

If you change your mind about becoming a Festival Player, you may request a refund if you notify the Development Department in writing within 14 days after receipt of payment.

Donations

Pure donations do not include any benefits. Please contact the Development Department if you have made a donation and would like to convert it into a membership.

Further conditions

We reserve the right to amend the Terms and Conditions of Festival Player memberships at any time. We will give Festival Player members 14 days’ notice of any changes to these Terms and Conditions.

Commissioning Circle Membership

For full terms and conditions relation to Commissioning Circle membership please email william.mendelowitz@cft.org.uk or call 01243 812908


Third Party events

On occasion Chichester Festival Theatre acts as a ticket agent to sell tickets on behalf of another company, organisation or promoter. Once purchased, tickets for third party events cannot be exchanged, returned or resold. Any enquiries relating to third party events should be directed to the relevant organisation.

Current third party events being sold by Chichester Festival Theatre:

Chichester Chamber Concerts
For contact details click here.

The Original Priory Park Festival
For contact details click here


Data Protection

Chichester Festival Theatre takes the privacy of customers very seriously.

We store your contact details on a secure database in order to fulfil your order and send you information and offers relating to Chichester Festival Theatre, which may include information on fundraising activities.

Our privacy policy is available here.


Contact and Complaints

If you need to contact Chichester Festival Theatre or wish to complain you can do so by using one of the following methods:

For Festival Players, Commissioning Circle and Benefactors:

development.team@cft.org.uk          

01243 812908 (weekdays 10-6)

For Friends:

friends@cft.org.uk

All other queries:

marketing@cft.org.uk


Whilst Chichester Festival Theatre has made every effort to ensure that all information, including ticket prices and performance times, contained within this website is correct at the time of going live, to the extent permitted by law Chichester Festival Theatre shall not be liable to any person for any loss or damage whatsoever, which may arise from any reliance upon, the use of or any dealings with any of the information contained in this website.

The Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from this web site or any information contained in it.