To ensure the health, safety and wellbeing of our staff, artists and audience, we have put a number of COVID-safety measures in place, following Government guidance for theatre attendance at all times.
For all performances, E-tickets will be sent by email. These do not have to be printed - you can show them on your smartphone for us to scan on entry. Please ensure the brightness is turned up for the scanners to read the QR code.
In order to reduce queueing and minimise contact, we are not offering the option to collect tickets from the Box Office. For customers without an email address, paper tickets will be sent by post one week prior to the performance.
To facilitate social distancing, we have reduced the number of seats offered for sale. Available seats are arranged in fixed ‘bubbles’ of 1-6 seats, and each is at least one metre away from the next. All seats in a bubble must be bought in one transaction - it is not possible to purchase only some of the seats within groupings.
You can only book tickets within these bubbles for people in your own household support bubble, ie those with whom you are living or have formed a support bubble. If this does not apply to your group then you should book tickets separately to ensure social distancing.
We are supporting the NHS Test and Trace service in a bid to reduce the spread of infection and to save lives. As part of the booking process you will be asked to provide your contact telephone number, and to confirm this can be shared for the purposes of the Test and Trace service. All information collected for Test and Trace will remain securely on our ticketing system, and will not be used once 21 days have elapsed after the event.
Your E-tickets, and booking confirmation, will show your allocated arrival time. We ask you not to approach the building before this time slot.
On arrival, please check your tickets for the Door number, and follow the large external signage to the entry point.
Contactless temperature checks will be carried out at point of entry, and hand sanitising stations are positioned throughout the building. If your temperature is 37.8C or higher, you and those in your group will not be allowed to enter and the face value of your tickets will be refunded or exchanged.
In line with Government guidance, face coverings should be worn throughout your visit to the Theatre. You will not be required to wear a face covering if: you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. Please inform our Front of House staff on arrival if this is the case.
Please keep your belongings to a minimum and with you at all times. Our Cloakrooms will not be available.
Our Bars and Café will be open during your visit. Transactions will be cashless and paperless, and one-way systems will be in place. Please remember to respect social distancing when queueing.
Refunds due to COVID-19
In the event of a performance being cancelled due to COVID-19, we will offer all bookers the option of a full refund.
If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know by calling 01243 781312 or emailing firstname.lastname@example.org and we will be happy to offer you credit for future bookings, valid for two years. This must be done no later than 6pm on the evening prior to the performance.
Please do not attend if you:
- believe you may be infected with COVID-19;
- have experienced symptoms in the last 14 days;
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
- have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
We hope you have an enjoyable visit but if you do have any concerns, members of staff will be on hand to help you.
Please refer to the full terms and conditions of sale. The specific points above supersede those within the wider terms and conditions.