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Welcoming you back safely

Following the latest Government announcement regarding the extension of social distancing restrictions, we will be reducing the capacity and changing the seating layout of the auditorium for South Pacific performances between 5-17 July to comply with their regulations. (If you have booked for any of these performances, you should have heard from us about the next steps regarding your booking. If this is not the case, please do get in touch at box.office@cft.org.uk or by calling on 01243 781312). 

For performances after the 17July we are still offering one socially distanced performance per week in July and August for South Pacific ( at approximately 50% capacity), and four performances over the three week run of The Flock in the Minerva theatre.  The remaining South Pacific performances have currently been sold at Reduced Capacity (900 as opposed to 1300), with a view to opening up to full capacity should government guidelines allow. 

Please note - all information is correct at time of publishing. We are acting in accordance with government guidelines, which are subject to change - please check this page before your visit.  

Reduced capacity performances and socially distanced performances

Socially distanced performances are sold at approximately 50% capacity, with seating arranged in bubbles of 1 – 6, and timed arrivals. Reduced Capacity performances for South Pacific are selling to approx. 900 as opposed to 1300, and seating will not be in bubbles.

Socially Distanced Performances

The following measure will be put in place for all socially distanced performances

  • Our socially-distanced auditorium offers a reduced capacity of approximately 50% ensuring a 1m-plus space between parties
  • Seat bubbles are available as groups of 1 to 6 seats.
  • E-tickets will be issued as standard. These do not have to be printed but can be shown on your smartphone or similar device for us to scan on entry. In order to reduce queueing and minimise contact, tickets will not be available for collection from the Box Office
  • Tickets will detail timed arrivals with an assigned door number
  • Contactless temperature checks will be carried out at point of entry
  • Face coverings are required for the duration of your visit (except for eating and drinking) unless exempt for health reasons. Front of House staff will also wear face coverings
  • We will collect contact information about each ticket booker in line with our Privacy Policy and as required by the current government legislation, we will also be asking everyone who attends to check in with the NHS Test and Trace app, using the QR codes available.
  • We will carry out enhanced cleaning of the auditorium between performances
  • Hand sanitising stations are positioned throughout the building
  • During the interval we ask that people are mindful of other patrons, and take note of any directional signage that may be in place to regulate the flow of patrons through the building.
  • Cloakrooms will not be available so please bring minimal belongings
  • Bars, Cafes and restaurants will be open, but transactions will be cashless and paperless, with perspex screens fitted at all sale points. Please check the website before your visit for the most up to date information.
  • Additional signage will be in place to manage social distancing and audience flow
  • Programmes and ice creams can be pre-ordered when booking your tickets where available, or purchased on the day. Please note we are aiming for all transactions to be cashless.

For all other performances, the following measures will also be in place throughout July and August. We will be updating our procedures in line with government guidelines, so please do check the website before your visit for the latest information.

  • E-tickets will be issued as standard. These do not have to be printed but can be shown on your smartphone or similar device for us to scan on entry.In order to reduce queueing and minimise contact, tickets will not be available for collection from the Box Office
  • We will carry out enhanced cleaning of all public areas, both prior to and during performances.
  • Hand sanitising stations positioned throughout the building.
  • During the interval we ask that people are mindful of other patrons, and take note of any directional signage that may be in place to regulate the flow of patrons through the building.
  • Face coverings are required for the duration of your visit (except for eating and drinking) unless exempt for health reasons. Bars, Cafes and restaurants will be open, but transactions will be cashless and paperless, with perspex screens fitted at all sale points. Please check the website before your visit for the most up to date information.
  • Cloakrooms will not be available so please bring minimal belongings

Other Frequently Asked Questions

When I attend the theatre, will the toilets be open for use?

Yes. However, at this time capacity is restricted - so please follow signage or speak to a member of staff. Accessible toilet facilities remain in the same place as before. Enhanced cleaning processes are in place throughout the building.

Will the Bars and Café be open?

The Restaurants, Bars and Cafe will be open during your visit but transactions will be cashless and paperless, with perspex screens fitted at sales points.

What if I need to use the facilities during the event? Will I be able to exit my seat?

At this time, we are advising people to maintain a distance of 2 metres where possible around the venue. Whilst the capacity in the auditorium has been reduced, you may need to pass someone to take or leave your seat. Please mitigate any risk by keeping your mask on and turning away as you pass. We ask that all audience members are mindful of others around them who may need to leave during the event. 

I have access requirements and/or am a wheelchair user, will the lift be in operation?

Yes, the lifts will be in operation. A member of staff will be at the bottom of the lift to check tickets but will not ride in the lift. At this time, only groups in the same household or bubble will be able to travel in the lift together. The lifts will be cleaned between uses.

How do you use the data I provide for Test and Trace?

We are legally required to collect contact information about each ticket booker in line with our Privacy Policy. We may need to share your contact details with NHS Test and Trace, if they require. All information collected for Test and Trace will remain securely on our ticketing system, and will not be used once 21 days have elapsed after the last event you have booked. If you do not wish to share this information please email data@cft.org.uk stating you wish to opt-out and quoting your order number.

Please do not attend the theatre if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days, or have been instructed to self-isolate.

Book with confidence

Please be reassured that should you book for a performance which has to be cancelled, you will be offered the option of a refund, credit or a transfer to another performance. 

For maximized flexibility, if you cannot attend, you can exchange your ticket for FREE up to at least 24 hours prior to the event (subject to availability). 

For productions in the Festival and Minerva Theatres we offer a refund protection service, available when you book your tickets,  from Booking Protect so you can apply for a refund should you, or anyone in your party, be unable to attend the show due to adverse weather, injury, illness, burglary or fire at your residence, breakdown or relocation for work. Click here to read Booking Protect Terms and Conditions.

Please refer to our full terms and conditions of sale. The specific points above supercede those within the wider terms and conditions. 

We hope you have an enjoyable visit but if you do have any concerns, members of staff will be on hand to help you.