FAQ: Access List
I am temporarily disabled and in a wheelchair due to a broken leg – do I get discount for myself and companion?
As your injury is not a permanent condition you do not qualify for the DDA definition – therefore you don’t need to join the Access List
I am disabled and have always received discount but am not in receipt of any benefits, I do have a blue badge for parking though. Do I qualify for the Disabled discount?
Do you fulfil criteria of definition of DDA? You can find this here. In 2010 the Equality Act replaced the DDA but the definition remains the same.
I walk with a stick and need to sit near the front as my eyesight is bad – I am not in receipt of any disability allowance. Can I still get discount?
If you consider that you fulfil the criteria as stated on the DDA website then you qualify.
Why have you started an Access List?
To provide a better service. We will know our customers needs and can build a relationship to be sure we give correct service to improve your enjoyment.
I book for my disabled friend. Do I need to join and should I fill out the form?
Yes if they can’t. Please indicate the name of the person with the disability when prompted on the form or by Box Office.
If I don’t join does this mean I can’t book tickets?
You can book tickets but will not get the Disabled discount. This is only available to Access List members.
I don’t book online so I don’t need to join – is that right?
No. You must join the list in order to obtain the Disabled discount - however you book.
What if I'm coming to visit at short notice, do I still get the discount?
Yes you will get discount, if seats are available. If there is little time we will be able to process your booking, but you will receive a copy of the form so you can join the Access List retrospectively. This will need to be completed before your next visit.
Is the form available in large print?
Yes, we can provide a large print version or we can email a form to you.
Can someone else fill out the form for me?
If I join the Access Register will I be able to get my discount online?
Not at the moment but we hope that as our box office system improves it will be possible. When you join the list we will be able to keep you updated of such improvements.
How do I prove I am disabled?
No proof is required to join the Access List but you must be certain that you fit the definition provided by the DDA.
I do not want my details stored on the system. Can I still book? (counter booking)
You can book tickets at full price or other concessions – but you will need to join the Access List to qualify for the discount. We will require certain information about you to process credit card payments which is stored securely.
I do not want to join the Access List – can I still get my discount?
The Access List is a membership which ensures we can give you the best service possible. Only members will be able to get the discount.
Will you need details of my disability?
Yes. The more details you are able to provide the better service we will be to provide.
Do you share the register details with any other organisation?
Does any other theatre run this type of scheme?
Yes, the National Theatre, RSC, ENO, Mayflower Southampton and Birmingham Rep are among those who run an Access List or scheme.
Where do I find the Access Form?
At www.cft.org.uk/accesslist or copies are available from the Box Office.
Any other questions? Please email email@example.com who will be happy to help.